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General

What is your refund policy?

Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made.

How do I download the files?

Once your payment is complete you’ll be directed to a page with a download link and support instructions. You will also receive an order confirmation email with this same download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us and we’ll make sure you get the files you purchased!